Richmond Systems Company Background
Richmond Systems Limited was established in 1984 by 1990 they become a leading supplier of remote support solutions and launched their flagship product, SupportDesk in 1995.
Today Richmond Systems provide leading Help Desk Software for enterprise-wide service support based on ITIL ® best practices. The company is an active member of both the IT Service Management Forum (itSMF) and the Service Desk Institute (SDI), regularly sponsoring industry events.
Richmond Systems have established a dedicated user base that exceeds six hundred organisations across the private and public sectors. Throughout its history the company has focused on being at the forefront of industry developments. By listening to customers and paying close attention to new and evolving technologies that are related to their core market, Richmond Systems consistently develops innovative products that exceed expectations and deliver excellent service and support. The company has achieved many industry firsts including the Mobile version of their Help Desk Software solution and live Microsoft™ Active Directory integration.
Richmond Systems has formed a number of strategic alliances with complementary technology vendors, solution providers and systems integrators to offer a diverse range of solutions. The company’s employees are highly skilled and experienced; its consultants, developers and support technicians are ITIL ® and Prince 2 certified; all technical staff hold a minimum of MCP certification, with Development staff additionally holding MCAD certification.
