SupportDesk for Schools - Consultancy & Training

To get the most out of SupportDesk, a Richmond Systems Technical Consultant will cover the following during the consultancy day:

Database (Server) Implementation

SupportDesk will be installed - this will either take place on a designated SQL Server, or on a server capable of hosting MSDE or SQL Server Express 2005. During the installation the Technical Consultant will thoroughly test the system.

Client Implementation

As part of the consultancy day, the Technical Consultant will demonstrate how to install the windows client. The installation is simple and straightforward, and users will be able to install the client themselves following the demonstration.

System Configuration

The Technical Consultant will spend time with relevant members of the support environment and help plan out the configuration of the system. This will typically involve importing data from Microsoft Active Directory™, adding Users to the system, configuration of Service Level Agreements, and the customisation of Incident Management – priorities, statuses and categorisation.

Administrator Training

Whilst the configuration takes place, the Technical Consultant will train an ICT system administrator in how to manage SupportDesk. This will enable the ICT system administrator to undertake all system maintenance and update tasks.