FITS Help Desk - Demistifying ICT Management
FITS clearly defines the management processes required to record, track and manage technical issues ensuring all ICT technician roles, responsibilities and tasks are clearly defined.
SupportDesk manages all the main elements of FITS service support for the help desk. To find out how click on the following links:
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service Level Management
Additional elements of FITS which are fully supported include the following:
- Inventory & Contact Management
- Knowledge Management
- Self-Service
- Customer Satisfaction survey
- Call Logging & Tracking via E-mail
