SupportDesk ICT Support Features
Capabilities
The key capabilities of SupportDesk include:
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Inventory & Contact Management
- Knowledge Management
- Self-Service
- Customer Satisfaction survey
- Call Logging & Tracking via E-mail
- Service Level Management
FITS Framework
The BECTA best practice Framework for ICT Technical Support (FITS) enables schools to implement processes for successful ICT support. For a more detailed description of FITS Click Here
Integration
As your ICT department grows, so does the demand on the software used. The need for systems to integrate with each other becomes a key part of the overall solution. Click here to see how SupportDesk naturally integrates with information systems.
Interfaces
SupportDesk provides Windows™, Web, and Mobile interfaces. This ensures that the service desk is available to IT technicians, internal users.
- Interfaces Overview
- Web Interface Remote Access
- SupportDesk Self Service Portal
- Windows™ Interface
- Windows™ Mobile Interface
Reporting
SupportDesk provides ICT service desk staff with a comprehensive range of reporting capabilities to help track vital key performance indicators.
