Capabilities - Natural Integration
As your ICT departments grow, so does the demand on the software used. The need for systems to integrate with each other becomes a key part of the overall solution.
External Database Integration (XDI)
SupportDesk's External Database Integration (XDI) empowers users with the ability to access key pieces of information from a single application by live-linking to any OLEDB compliant data source. These links are established by the use of DCU's (Data Connection Units), and are available for a wide range of popular products and solutions. DCU's can also be tailor-made to your exact requirements in order to provide you with integration with your own bespoke systems.
Additional Integration
“SupportDesk ICT service management software also seamlessly integrates with Richmond AssetDesk, Microsoft Active Directory™ and industry-standard remote control solutions.”
SupportDesk ICT service management software ensures that moves, additions, deletions and changes in the Microsoft Active Directory™ database are automatically reflected SupportDesk’s configuration database. A customisable extract wizard simplifies the integration process allowing setup to be achieved in minutes rather than hours or days
