SupportDesk Self Service Portal
Richmond SupportDesk Self Service Portal provides staff with customised interactive access to SupportDesk 24/7 via standard web browsers.
Empowering your staff with the ability to self service is one of the most efficient methods available in order to reduce the workload on your help desk.
Once registered staff members can begin to log, track, and update their own incidents via a web browser. If permitted, users can also search a knowledge base for information related to their specific query eliminating the need to raise a new incident.
The result of this additional capability increases service satisfaction and reduces the impact on help desk staff.
Click here to download the SupportDesk Self Service Portal Data Sheet >>>
